2019年中级商务英语情景口语：打电话
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Telephone Calls Dialogue 1 A:Hello,thank you for calling Bradford and Sons. This is Tracy speaking,How may I help you? B:Hello.I would like to speak to your director of human resources,Ms.Jenkins,Please. A:Just a moment.I’ll check to see if she is at her desk.May I tell her who is calling? B:This is Bill Burton from Milford Insurance,I’m calling in regards to our meeting next Tuesday. A:Thank you,Mr.Burton.Can you please hold for a moment?I’ll check to see if she is available. B:No problem. A:I’m sorry,Ms.Jenkins is away from her desk.She has already left for lunch. Would you like to leave a message for her? B:Yes,please have her return my call when she returns to the office.It’s best if she can get in touch with me before 3 pm today;she can reach me at my office number,635-8799. A:I’m sorry,I didn’t quite catch that,could you please repeat the number? B:No problem, my office number is 635-8799,Tell her to ask for extension 31. A:I’m sorry,Mr.Burton,just to confirm,your name is spelled B-U-R-T-O-N,is that correct? B:Yes,and I represent Milford Insurance. A:I wil make sure Ms.Jenkins receives your message and returns your call before 3pm this afernoon. B:Thank you very much. Dialogue2 A:Hello,Pasadena Inn,this is Sandy,how may i direct your call? B:I’d like to speak to someone about reservations. A:I can help you with that.what date would you like to make a reservation for? B:We’ll be arriving May 12th ,but I would like to make reservations for penthouse. A:Oh,I’m sorry sir,I only handle bookings for our standard rooms.The person you need to speak with is Tony Parker,he makes all the arrangements for our executive accounts.Unfortunately,he’s not here right now.Can I take your name and number and have him get back to you? B:When do you expect him back in? A:He’ll be out all afternoon,he might not be able to return your call until tomorrow,Will that be alright? B:Yes.I suppose.My name is Sam Darcy.He can contact me at 660-843-3235 . A:Could you please spell your last name for me? B:Sure.It’s D-A-R-C-Y. A:Okay.Mr Darcy,and your phone number is 660-843-3233 ? B:That’s 3235. A:Sorry!3235.Great.I’ll have Tony call you first thing tomorrow morning. 相关资料 |
